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A nearly deaf and very difficult Mrs. Richards arrives at the hotel. When she loses a large sum of money, she demands that the police be called. (Prime Video)

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Engels The start of the second season wasn't bad, but it wasn't amazing either. Mrs. Richards is exactly why I could never run a hotel — next to me, Basil Fawlty would seem like a compassionate saint. I've always admired service staff who endure endless complaints from difficult guests without reaching for a knife or blunt object. ()